juan364 Frequently Asked Questions

The minimum age to register and play at juan364 is 21 years old, in strict compliance with PAGCOR regulations governing online casino gaming in the Philippines. This is non-negotiable. All accounts are subject to age verification during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and any associated funds may be withheld pending investigation.

To complete KYC verification at juan364, you will typically need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID for identity confirmation
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is required before your first withdrawal and is a standard regulatory requirement. The process is secure and your documents are handled in accordance with the Data Privacy Act of 2012 (RA 10173).

No. Each player is permitted to hold only one active juan364 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function or contact our 24/7 support team via Live Chat — do not create a new account.

To reset your password, go to the juan364 Login page and click "Forgot Password". Enter the email address associated with your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team via Live Chat and we'll assist you right away.

juan364 supports a range of payment methods that are popular and accessible to Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

Please note that credit cards are not accepted for gambling deposits in the Philippines, in line with current regulations. Cryptocurrency deposits are also not supported on the juan364 platform.

Most deposits at juan364 are processed instantly or within a few minutes. GCash and Maya deposits are typically credited in real time. Bank transfers may take slightly longer depending on your bank's processing times — usually within 15 to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number and we'll investigate promptly.

Yes, juan364 has a minimum deposit requirement to keep transactions manageable and secure. The minimum deposit amount is ₱100 for most payment methods. Some payment channels may have their own minimum transaction limits set by the provider (e.g., GCash has a minimum transfer amount). Always check the deposit page within your juan364 account for the most current limits applicable to your chosen payment method.

juan364 does not charge any fees on deposits made to your account. However, your bank or e-wallet provider may apply their own transaction fees depending on the type of transfer. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of juan364's control and are the responsibility of the player.

To withdraw your winnings, log in to your juan364 account and navigate to Wallet → Withdraw. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible. You must have completed KYC verification before your first withdrawal can be processed.

Withdrawal processing times at juan364 are as follows:

• GCash / Maya: Usually within 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank
• Debit Card: 3–5 business days

All withdrawals go through a security review before being released. During peak periods or for larger amounts, additional verification may be required. If your withdrawal has been pending for longer than the stated timeframe, contact our support team.

Common reasons for withdrawal delays or rejections at juan364 include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet fulfilled
• Withdrawal amount below the minimum threshold
• Security review triggered by unusual account activity
• Mismatch between account details and payment method details

If your withdrawal has been rejected, you will receive a notification with the reason. Contact our 24/7 Live Chat support for assistance resolving any withdrawal issues.

juan364 offers a range of bonuses and promotions for both new and existing players. These may include welcome bonuses for new registrations, reload bonuses for existing players, free spins on selected slot games, cashback offers, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Check the Promotions section of your juan364 account for the latest available offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each bonus at juan364 has its own specific wagering requirements, which are clearly stated in the bonus terms. Always read the terms of any bonus before claiming it.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is active and wagering requirements are incomplete, the bonus and any winnings derived from it may be forfeited. You may, however, choose to forfeit a bonus manually through your account settings if you prefer to withdraw your real- money balance without completing the wagering requirements. Contact support if you need help with this.

juan364 offers a wide variety of games to suit every type of player. Our game library includes:

• Slots: Hundreds of slot titles from leading providers, including fan favorites and new releases
• Bingo: Classic and modern bingo variants with real-time multiplayer rooms
• Caishen Wins: A popular fortune-themed game with exciting win mechanics
• Crash Goal: A fast-paced crash-style game with live multipliers
• Casino Games: Table games, live dealer options, and more available through the juan364 Casino section

New games are added regularly, so check back often for fresh content.

Yes. The juan364 platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS devices — no app download required. The site is built with a responsive design that adapts seamlessly to any screen size, so whether you're playing on a smartphone in Quezon City or a tablet in Cebu, the experience is smooth and consistent. A stable internet connection is recommended for the best gaming experience, especially for live dealer games.

Yes. All games on the juan364 platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. juan364 is committed to providing a transparent and trustworthy gaming environment for all Filipino players.

If a game freezes or disconnects during a session, try refreshing your browser or clearing your cache and reloading the page. Most games at juan364 have a session recovery feature — if you were mid-spin or mid-round when the disconnection occurred, the game will resume from where it left off when you reconnect. If your balance was affected by a technical issue, contact our support team via Live Chat with the game name, approximate time of the issue, and your account details, and we'll investigate and resolve it promptly.

juan364 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). We never sell or share your personal data with unauthorized third parties. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your juan364 account. To enable 2FA, go to Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use juan364 on shared or public devices.

If you suspect that someone has accessed your juan364 account without your permission, take the following steps immediately:

• Change your password right away via Settings → Security → Change Password
• Contact our 24/7 Live Chat support to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Check that your registered email account has not been compromised

Our security team will investigate and take appropriate action to protect your account and funds.

juan364 provides a full suite of responsible gaming tools accessible from your account dashboard under Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Restrictions take effect immediately once set. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. We encourage all players to set these limits proactively — not just when there's already a problem.

If you feel that gambling is negatively affecting your life, you can self-exclude from juan364 at any time. Go to Settings → Responsible Gaming → Self-Exclusion and choose a temporary exclusion period (30 days, 3 months, 6 months, or 1 year) or a permanent exclusion. Your account will be restricted immediately and all marketing communications will be suspended. You can also contact our Live Chat support team to activate self-exclusion on your behalf. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out to the National Center for Mental Health (NCMH) in Mandaluyong City, contact PAGCOR's Responsible Gaming program for referrals, or connect with Gamblers Anonymous Philippines for peer support meetings in Metro Manila, Cebu, Davao, and other cities. juan364's support team can also provide referrals and guidance. Remember: Gambling is addictive. Know when to stop.