Your privacy matters to us. This Privacy Policy explains how juan364 collects, uses, stores, and protects your personal information when you use our platform — in plain language, so you always know where you stand.
Summary: juan364 ("we," "us," "our") is committed to protecting the personal information of every player who uses the juan364 platform at juan364.net. This Privacy Policy describes what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering an account or using the juan364 platform, you consent to the practices described in this Privacy Policy.
juan364 operates an online gaming and sports betting platform accessible at juan364.net, serving registered players across the Philippines — from Metro Manila and Makati to Cebu, Davao, and Quezon City. As a platform that handles financial transactions and personal account data, we take our obligations as a personal information controller under the Data Privacy Act of 2012 (RA 10173) seriously.
This Privacy Policy applies to all personal information collected through the juan364 website, mobile platform, customer support channels, and any other touchpoints through which you interact with juan364. It applies to all registered players, prospective players, and visitors to the juan364 platform.
This Privacy Policy should be read alongside the juan364 Terms & Conditions, which govern your use of the platform generally. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.
juan364 collects personal data that is necessary to provide you with a safe, compliant, and personalized gaming experience. The categories of personal data we collect include:
Sensitive Personal Information: Under RA 10173, certain categories of data are classified as sensitive personal information and are subject to heightened protection. juan364 may collect government ID numbers and financial account details, which fall within this category. We handle such data with additional security controls and process it only to the extent strictly necessary for identity verification and payment processing.
juan364 collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you: register an account on the juan364 platform; complete identity verification (KYC) by submitting identification documents; make a deposit or request a withdrawal; contact our customer support team; participate in promotions or surveys; or update your account profile settings.
When you access and use the juan364 platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar technologies. This includes your IP address, device information, browser type, and behavioral data about how you navigate and use the platform. See Section 7 for more detail on cookies.
juan364 may receive personal data about you from third parties in the following circumstances:
juan364 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and account data |
| Identity verification (KYC/AML compliance) | Identity documents, financial data |
| Processing deposits and withdrawals | Financial and identity data |
| Providing gaming services and personalization | Account and gaming data |
| Customer support and dispute resolution | Communications and account data |
| Fraud detection and platform security | Technical, financial, and identity data |
| Responsible gaming monitoring | Gaming activity and account data |
| Regulatory compliance and reporting | Identity, financial, and gaming data |
| Marketing and promotional communications (with consent) | Contact and preference data |
| Platform analytics and improvement | Technical and usage data |
juan364 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Data Privacy Act of 2012 (RA 10173), juan364 processes your personal data on the following legal bases:
juan364 does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the juan364 platform, including payment processors (GCash, Maya, banking partners), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.
juan364 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies where we have reasonable grounds to believe that a crime has been committed.
In the event of a merger, acquisition, or sale of all or substantially all of juan364's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being subject to a different privacy policy.
juan364 may share your personal data with third parties not described above where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.
The juan364 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. juan364 uses the following categories of cookies:
You can manage your cookie preferences through your browser settings or through the cookie consent tool available on the juan364 platform. Please note that disabling certain cookies may affect the functionality of the platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.
juan364 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.
juan364 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
Data Breach Response: In the event of a personal data breach that poses a real risk of serious harm to affected individuals, juan364 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173 and NPC Circular 16-03.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan364. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.
Request a copy of the personal data juan364 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Withdraw consent for processing based on consent (e.g., marketing emails) at any time without affecting prior lawful processing.
juan364 will respond to all verified privacy rights requests within thirty (30) days of receipt. We may request proof of identity before processing a request to protect against unauthorized access to your data. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The juan364 platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. juan364 does not knowingly collect personal data from persons under 21 years of age.
If juan364 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to suspend the associated account, delete the personal data, and — where applicable — report the matter to the relevant authorities. If you believe that a minor has registered an account on the juan364 platform, please contact us immediately using the details in Section 14.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gaming platforms.
The juan364 platform primarily stores and processes personal data within the Philippines. However, certain service providers engaged by juan364 — including cloud infrastructure providers and fraud detection services — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, juan364 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173.
Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to jurisdictions that have been recognized as providing an adequate level of data protection. By using the juan364 platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions where necessary for the provision of the Services, subject to the safeguards described above.
juan364 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by posting a prominent notice on the juan364 platform and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the juan364 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you do not agree to the updated Privacy Policy, you must stop using the juan364 platform and may request the closure of your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by juan364, please contact our Data Protection Officer (DPO) through the following channels:
Our Data Protection Officer is responsible for overseeing juan364's compliance with RA 10173 and this Privacy Policy. All privacy-related inquiries are handled with strict confidentiality and will be responded to within thirty (30) days.
National Privacy Commission: If you believe that your data privacy rights have been violated and you are not satisfied with juan364's response, you may file a complaint with the National Privacy Commission of the Philippines. The NPC is the independent regulatory body responsible for enforcing RA 10173 in the Philippines.
Six pillars of data protection that every juan364 player benefits from, every single day.
All data transmitted between your device and juan364 is protected by TLS encryption. Your login credentials, financial details, and personal information travel securely — always.
juan364 operates in full compliance with the Philippine Data Privacy Act of 2012. Your rights as a data subject are recognized and upheld — from access requests to erasure.
juan364 never sells your personal data to third parties. Your information is used solely to operate the platform, comply with regulations, and improve your experience.
A dedicated DPO oversees all data privacy matters at juan364 — ensuring that your personal information is handled responsibly and that your rights requests are acted on promptly.
juan364 keeps your data only as long as legally required or operationally necessary. Once the retention period expires, data is securely deleted or anonymized — no indefinite storage.
In the unlikely event of a data breach, juan364 is committed to notifying the NPC within 72 hours and informing affected players promptly — full transparency, no cover-ups.
Now that you know how juan364 handles your personal data, you can play with full confidence. A regulated platform, transparent privacy practices, and a team that takes your rights seriously — that's the juan364 standard.
juan364 is strictly for players 21 years of age and older, per PAGCOR regulations. Please play responsibly. Gambling is addictive. Know when to stop.